GENERAL ISSUES
HOW TO DETERMINE THE SIZE?
If in doubt about the size, you can use the measurements indicated for each product on the site. If you have any questions or doubts, please contact 9ACONCEPT customer support specialists by calling 8(995)900-90-80
DO YOU HAVE A SHOWROOM?
We work only online all over the world. You can only purchase 9ACONCEPT brand products online on the official website: 9aconcept.com
DO YOU HAVE OWN PRODUCTION?
Yes, we have our own production located in Moscow. This allows us to control the quality of tailoring and perfect fit at all stages.
HOW TO MEASURE?
You can purchase the item you like only on the official website 9aconcept.com without the possibility of trying on. And it's easy to return or exchange an item within 7 calendar days of delivery.
DO YOU HAVE DISCOUNTS?
We do not have discounts and seasonal sales. We initially do not overstate the cost. Our main advantage: value for money and high quality.
WHAT FABRICS DO YOU SEW FROM?
When sewing we use only natural fabrics such as silk, cashmere, wool, cotton, viscose and linen. Dress, suit fabrics, coat fabrics and yarns are purchased in Italy, cotton and sewing in Spain and Greece.
DO YOU WORK WHOLESALE?
We do not work in bulk, as the cost of our products is very high. We use only high-quality expensive fabrics and tailoring, so we cannot offer favorable conditions for wholesale buyers.
ARE THE GOODS IN THE BASKET IS RESERVED?
The item in the cart is not reserved. The product is reserved only after placing the order and its 100% prepayment.
IF THE THING IS PRE-ORDERED DOES NOT FIT?
You can easily return a pre-ordered item if it does not suit you, without giving any reason within 7 days from the date of delivery. The return process for preorders is the same as for regular returns.
COULD YOU PLACE ME ON THE WAIT LIST?
Unfortunately, due to the high demand, we do not add to the waiting list. For guaranteed reservation of goods, you can pre-order on our website 9aconcept.com. Or track the arrival of goods for free sale on the website.
HOW TO MAKE A PRE-ORDER?
You can only pre-order and pay on our official website 9aconcept.com. After placing a pre-order, a manager will contact you to confirm payment and booking.