You can easily exchange or return goods of good quality without giving any reason within 7 calendar days after delivery in accordance with article 26.1. Of the RF Law "On Protection of Consumer Rights".
Exchange of goods is possible if the specified goods were not in use, their presentation, consumer properties, seals, factory labels have been preserved.
Shipping costs of returned goods to the seller's address for exchange purposes are the responsibility of the buyer. Initial shipping charges are non-refundable. The buyer pays the invoice received from the seller for re-delivery of the goods. Tax charges paid (for international shipments) are non-refundable.
To exchange goods, fill out the form and follow the instructions:
1. Fill out the exchange form
2. Send the return parcel with the goods that meet the return rules by any convenient courier service to the address confirmed by the manager in the letter.
3. Send the track number for tracking the parcel
4. Pay the re-delivery invoice sent to the email address by credit card or PayPal.
5. After receiving the goods from the buyer that complies with the exchange rules and paying for the re-delivery, the package with the exchange goods will be sent to the buyer within 1 business day. After the package has been shipped, a tracking number will be sent to the buyer's email address.
The exchange is subject to goods that do not have traces of wear, retained their original appearance, factory labels, seals and original packaging. We kindly ask you to try it on carefully, avoiding mechanical damage, getting cosmetics and perfume on the product. If the item does not suit you, and you change your mind about making a purchase, do not rip off the tags, tags and seals. In case of a dispute about the fact of the use of the goods and the safety of its presentation, an independent examination is carried out.
According to the legislation of the Russian Federation, the exchange can be completed within 7 calendar days from the date of delivery. If the 7-day period is violated, we will not be able to make an exchange, the parcel will be sent back to the buyer at his expense.