You can easily exchange or return a good quality product without giving any reason within 7 calendar days after delivery in accordance with Article 26.1. Of the RF Law "On Protection of Consumer Rights".
The return of the goods is possible if the specified goods were not in use, their presentation, consumer properties, seals, factory labels have been preserved. In the event of a dispute about the fact of the use of the goods and the safety of its presentation, an independent examination is carried out.
Shipping costs for returned goods to the seller are paid by the buyer. Initial shipping charges are non-refundable. Tax charges paid (for international shipments) are not refundable.
Follow the instructions to complete your return:
1. An application for a return is included with each parcel or download the application here
2. Fill out the return form
3. Send a parcel consisting of an application, a copy of your passport and goods that comply with the return rules, by any convenient courier service to the address confirmed by the manager in the letter.
4. Wait for the funds to be credited. Refunds are made on the day the parcel is received from the buyer if there is a correctly completed application, a copy of the passport and goods that comply with the return rules.
Please note that in some countries, parcels may be subject to import duty / tax upon receipt depending on the purchase price. We are not responsible for their payment and in the event of a return, shipping charges and duties / taxes are non-refundable.
For international returns: The refund amount credited to the buyer's account from the seller may differ from the amount paid by the buyer due to different exchange rates on the date of purchase and the date of return.
The return is subject to goods that have no traces of wear, retained their original appearance, factory labels, seals and original packaging. We kindly ask you to try it on carefully, avoiding mechanical damage, getting cosmetics and perfume on the product. If the item does not suit you, and you change your mind about making a purchase, do not rip off the tags, tags and seals. In case of a dispute about the fact of the use of the goods and the safety of its presentation, an independent examination is carried out.
According to the legislation of the Russian Federation, a return can be made within 7 calendar days from the date of delivery. If the 7 day return period is violated, we will not be able to issue a return.