DO I NEED TO PAY ADDITIONAL CUSTOMS FEES?
For delivery within Russia and to the EAEU countries (Kazakhstan, Belarus, Armenia and Kyrgyzstan), customs fees are not charged. In other countries, additional customs fees or taxes are possible, established by the legislation of the country of destination.
Please check the duty-free limits and customs / taxes before placing your order.
COULD CALCULATE THE AMOUNT OF CUSTOMS PAYMENTS?
To calculate the exact cost of customs payments, please contact the DHL office of the country of destination at the contact numbers indicated on the website www.dhl.com
HOW DO I PAY CUSTOMS FEES?
It is easy to pay customs fees. After delivery to the country of destination, you can pay the tax by following the link that you will receive via SMS from DHL along with your invoice number. All you have to do is pay your tax online. You do not have to communicate with representatives of the customs service, as the tax amount is calculated automatically.
In some countries, customs fees can be paid directly to the courier upon delivery of the parcel.
CAN I REFUSE THE ORDER AND CUSTOMS PAYMENT AFTER SENDING THE PARCEL?
You can refuse the order if the package has not been sent yet. After the parcel has been dispatched, the buyer cannot evade customs duties. Customs payments must be paid by the buyer and the package must be received. After payment of customs duties and delivery, you can issue a return of the goods (for more details, see the RETURNS section)
COULD YOU SEND THE PARCEL AS A GIFT OR LOW THE COST OF THE INVOICE?
Parcels are sent only with an official invoice, where the exact cost of purchases is indicated. We are a commercial organization with a large volume of daily international shipments checked by the customs services of the Russian Federation and the country of destination. We do not send parcels in ways that are contrary to the Law. The seller and the buyer are equally criminally liable for evading customs payments in accordance with Article 194 of the Criminal Code of the Russian Federation.